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Job: Manager, Operations, Merck & Co., Durham, NC

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General Information

Job title:
Manager, Operations
Job location:
Durham, NC  27701 United States
Requisition code:
Date posted:
Job category:
Employment type:
Full time

Job Description

Job Description

New hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a "Safety First, Quality Always" mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

As part of our Company's Vaccine Manufacturing Organization, the Durham team is seeking a Manager, Operations to serve as the lead for People Development/Training Deployment Strategy. The Manager, Operations is accountable for the process specific training strategy and execution of the Vaccine Manufacturing Facility (VMF) Operations teams, including all hiring both full-time employees and contractors.

The Manager, Operations will provide leadership, cross-functional development and technical expertise to operations and administrative support personnel in various stages of high performing team development in manufacturing. The Manager, Operations is a critical member of the VMF Management team and will assist other areas in the Vaccine Manufacturing Facility.  


  • Accountable for training and onboarding for VMF Operations

  • Develops and executes training strategy for operations that is aligned with current production needs 

  • Leads training activities for process specific training 

  • Accountable for training qualification documents for process specific training 

  • Collaborates with production Associate Director and Managers/Coaches in each area and provides support for hiring/training needs as well as alignment on learning plans

  • Partnering with Learning & Development on training qualification document, learning plans and NEO (New Employee Orientation) 

  • Manages all contractor hiring and works closely with contract agencies 

  • Ensures compliance of training systems / documentation across production 

  • Supports interviewing and hiring activities across the Durham site for assigned roles

Education Requirement

  • High School Diploma AND at least Six (6) years in a manufacturing, technical, support, or Military role OR

  • Bachelor's degree in a technical field AND at least Four (4) years in a manufacturing, technical, support, or Military role 

Experience and Skills


  • Demonstrated leadership, interpersonal, technical aptitude, and problem-solving skills | Work both independently and within multi-functional teams in a fast-paced environment

  • Strong team skills, including ability to coach/develop work teams, provide training, motivate/empower others, and resolve conflict

  • Interviewing and on-boarding new employees

  • Flexibility and the ability to manage multiple priorities

  • Principled and strong presentation, verbal, and written communications

  • Schedule: Monday - Friday with some weekends, holidays and evenings.


  • Direct?coaching/supervisory

  • Direct Operations training

  • Aseptic vaccine production

  • Technical writing

  • MyLearning and running associated reports

  • Workday  

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that's devoted to delivering a high-quality, reliable supply to customers and patients on time, every time. 

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor. TechnicianDurham

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement?

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Specified


1st - Day

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R151256

Job Requirements

(see job description above)
(Job number: 4052853)
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