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Job: Client Services Associate ( Temp to Perm), Foundation Medicine, Morrisville, NC

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General Information


Job title:
Client Services Associate ( Temp to Perm)
Job location:
Morrisville, NC  27560 United States
Requisition code:
Date posted:
09/03/2020
Compensation:
Job category:
Customer Service
Employment type:
Full time

Job Description


The Client Services Representative is a vital position at FMI tasked with the responsibility of responding to and resolving a wide range of client inquiries and requests as well as acting as a liaison between departments within FMI, and between FMI and its partners, customers and the patient. The incumbent operates in a supportive function within the fast-paced Client Services department.

Job Requirements


Basic Qualifications

• High School Diploma or General Education Degree (GED)

• 1+ years of experience in a role where service skill sets are required

• Computer proficiency, strong typing and data entry skills

Preferred Qualifications

• Bachelors’ Degree or advanced education

• One or more years of experience in a client services role where deductive reasoning is necessary and related service skill sets are required

• Ability to work full-time in an open office environment

• Ability to understand and communicate scientific or technical information

• Understanding of HIPAA and importance of privacy of patient data

• Experience with phone-based support or call center experience

• Experience working in a laboratory or life sciences setting

• Ability to work well under pressure while maintaining a professional demeanor

• Ability to prioritize and thoroughly follow up on assigned tasks

• Excellent organizational skills

• Demonstrated attention to detail

• Willingness to learn and understand complexity of industry and business

• Ability to communicate effectively and follow written and verbal instructions

• Ability to handle multiple tasks and work in a fast-paced environment

• Ability to adapt to changing procedures, policies and work environment

• Track record of demonstrated integrity

• Proficient verbal and written communication skills

• Willingness to receive information from all levels in order to achieve desired results

• General knowledge of Microsoft Office and ability to learn and use laboratory management systems
(Job number: 3935138)
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