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Job: Sales and Marketing Representative, ImmunoReagents, Inc., Raleigh, NC

General Information


Job title:
Sales and Marketing Representative
Job location:
Raleigh, NC  27607 United States
Requisition code:
Date posted:
08/13/2019
Compensation:
$35,000 - $45,000
Health, vision, dental insurance paid by employer
Vacation
Sick time
Job category:
Sales & Marketing
Employment type:
Full time

Job Description


The Sales and Marketing Representative will provide professional, courteous, customer-centric service to ImmunoReagents’ customer base. This individual will directly interact with various customers and interface with multiple internal departments to facilitate the processing of quotes, orders and customer requests to allow for timely shipping of ImmunoReagents’ products worldwide.

Work Hours:
• 8:00 AM – 5:00 PM EST Monday – Friday
• Base Pay, No Commission

Job Requirements:
• Candidates with a scientific background are preferred
• Minimum 1-year experience supporting sophisticated and diverse customers
• Excellent verbal and written communication skills, including spelling, grammar, and editing skills
• Excellent keyboard skills and manual dexterity
• Experience with other business systems a plus
? Experience with QuickBooks software is highly preferred
• Proficiency with Microsoft Excel and Microsoft Word
Key Responsibilities:
• Customer Relations
? Address customer inquiries and complaints with possible solutions in a timely fashion
? Forward concerns to the appropriate parties
? Document outcomes and resolutions appropriately
? Coordinate and communicate order status updates throughout the order process cycle
? Communicate product information, pricing, product availability, and ordering information to prospective customers
• Augment customer education on ImmunoReagents’ product lines and their uses
• Order and Quote Processing
? Process customer quotes and orders
? Accurately enter customer contact and product information into ImmunoReagents’ QuickBooks system
? Calculate and quote pricing and discounts from pricing guidelines and tables
? Perform data entry and database clean up and audit projects as directed

• Marketing
? Assist with generating social media posts
? Assist with supplying marketing material when requested
• Interdepartmental Communication
? Communicate order requests, tracking updates and shipping information to sales representatives and other internal departments as needed
? Collaborate with other departments to facilitate order fulfillment and invoicing
• Specific duties may vary depending upon departmental requirements
? Additional duties to be assigned as needed.

Job Requirements


• Candidates with a scientific background are preferred
• Minimum 1-year experience supporting sophisticated and diverse customers
• Excellent verbal and written communication skills, including spelling, grammar, and editing skills
• Excellent keyboard skills and manual dexterity
• Experience with other business systems a plus
? Experience with QuickBooks software is highly preferred
• Proficiency with Microsoft Excel and Microsoft Word
(Job number: 3849797)
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